Support and contact
Questions, problems, ideas or privacy requests: hello@ponderoo.app
Postal address: Nielsen, Los Angeles, California, USA
Quick answers
The voice sounds robotic
In the Grown-up dashboard, choose a different voice. On iPad/iPhone, you can download free "Enhanced" or "Premium" voices in Settings → Accessibility → Spoken Content → Voices.
Byte says it's resting
Ask Byte has a daily limit. It refreshes at midnight UTC.
A lesson is too hard
Tap the 💡 hint or "Explain it again". Learners can also skip a stop or a whole course from the map, and come back to it later.
Restore a purchase
In the Grown-up dashboard, under AI Tutor, tap Restore purchases.
See also: Privacy · Parents' notice · AI and safety · Delete your data